Contact
Liwey Trading Support — we're here to help with any questions about the app.
Last updated: July 2026
How we can help
If you have questions about how Liwey Trading calculates your score, synchronization issues with Apple Health or Health Connect, improvement suggestions, or any other topic related to the app, contact us directly. Support email: support@liwey.app
Frequently asked questions
Answers to the most common questions from Liwey Trading users.
Why isn't my score showing up?
This usually happens when your sleep data hasn't synced yet from your wearable to Apple Health (iOS) or Health Connect (Android). Open your device's app (Oura, Samsung Health, Garmin Connect, etc.) and wait a few minutes for the sync to complete, then open Liwey Trading again and tap "Try again".
Does Liwey Trading have access to my financial data?
No. Liwey Trading only uses sleep and heart rate data from Apple Health or Health Connect to calculate your score. No financial or brokerage information is accessed by the app.
How do I change my notification time?
Go to Settings inside the app and adjust the morning score notification and feedback reminder times according to your preference.
Why does my score differ from what my wearable app shows?
Liwey Trading reads sleep data within a fixed window (6 PM the previous day to 1 PM today). Your wearable app may use a different session boundary, which can result in slightly different totals. This is expected and does not indicate missing data.
Which devices are compatible?
Any device that writes sleep data to Apple Health (iOS) or Health Connect (Android) is compatible — including Oura Ring, Apple Watch, Samsung Galaxy Watch, Garmin, Whoop, Fitbit, Polar, and others.
About
Liwey Trading is a product of WPS Serviços de Informática Ltda.